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1. InDesignSecrets » Blog Archive » This Week in InDesign Articles, Number 19 21.01.10 / 10am

   [...] folks have recently mentioned that Adobe has removed the 20-user activation limit. Here’s a quick write-up about this from Adam [...]
2. Ray 24.01.10 / 1pm

   All right, you are still required to “deactivate” or “activate” however you see it. Well,I can’t see a problem.

   If you are a registered user, then you own this copy and if your computer harddisk crashes, then heck, call them and they tell them that you need the slot opened again.

   Yes, it’s stupid with the deactivation, but if your hardware doesn’t give up its ghost, then you can always deactivate. It won’t take long.
3. AdamJury 24.01.10 / 3pm

   Have you ever had to call in and get a machine deactivated, Ray? The last time I did so was in January 2009, and the procedure sucked: the guy on the other end of the phone either couldn’t understand me or didn’t know what to do, as he kept referring me to a different dialog than the one that actually appeared, and then after some minutes of fumbling around, disappeared for awhile to talk to his supervisor … after which he said that my account had been fixed, but it “might take up to 24 hours to take effect.” Some four days later, I called again, and this time got someone who could actually twiddle the bits correctly. Good thing for the grace period that they give over-activated accounts!

   I would feel a lot better about this stuff if I could hop onto the Adobe page, log into my account, and see which computers I had activated, with the option to remotely deactivate my own machines if necessary.

   Don’t get me wrong: I’m not _angry_ at Adobe over activation. I view it as one of those things that makes sense to the corporation, but not to individuals, and I respect that with every single product someone buys [including the ones that I make], there is a tradeoff between the needs of the producer and the needs of the consumer. But, I will cheer whenever these sort of restrictions are lifted — trust is a beautiful thing. :)
4. Ray 25.01.10 / 1am

   Hello Adam, yes I understand you entirely and let me share with you my thoughts here too. I already communicated to Adobe that some of their “agents” on the phone appear rather condescending and smug. That’s my first issue.

   Examples: Well, the person I spoke to (I’m from Germany) was also German. Yet it seemed to me that he didn’t want to understand me and here comes the big crux: This guy obviously believed to be superior even though I paid for a complete CS4 Design Premium Suite.

   When I bought a new computer my CS4 Suite didn’t work at first (graphic cards issue) and then, the guy from Adobe I spoke to, was super friendly.

   Well, not all agents are the same.

   Let me agree with you again. Yes, to log into your account and see where you had activated, or that you had the possibility to deactivate through this remote-procedure would save hassle for customers and company.

   The problem you described has nothing to do with “deactivation”, it is more about people who have “no clue” about their work tasks. Well trained employees should solve activation/deactivation/opening slots issues etc. with closed eyes.

   But I am not too positive that this scenario is about to happen within our life-time. It seems that honest customers are used to set a precedent for whatever purpose.

   And now a word at ADOBE:

   Look at YouTube. Countless videos on how to get Adobe products for free. “How-to-pirate software” guides, all explained on Youtube. Do these people get off scot-free? And why not go after the people who steal? Why not treat honest customers the way they should be treated?

   In case I got carried away I apologize. Didn’t proof-read the text, so I hope it won’t be too bad -lol-
5. AdamJury 25.01.10 / 4pm

   The problem you described has nothing to do with “deactivation”, it is more about people who have “no clue” about their work tasks. Well trained employees should solve activation/deactivation/opening slots issues etc. with closed eyes.

   I agree. I also think that if there was no activation, these employees — tech support, programmers, system admins, etc — could be dealing with problems and solutions that are much more interesting and useful to us as customers.
6. macbites.co.uk » MacBites Episode 0041 23.02.10 / 2pm

   [...] Adobe product activation limits [...]

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